Are you still using a touchtone IVR?
One of the biggest complaints from customers is a complicated and confusing IVR, but it’s fair to say that speech recognition has also had its own problems over the years.
Often installed and configured by IT departments with little or no speech recongition skills, the customer experience was less than ideal, but speech is one of the building blocks of human interaction and it’s the key to a successful dialogue with your customer.
The emergence of cognitive technology is already making conversations with a machine in natural language the industry standard and customers love it!
With 25 years experience you can be sure that you’ll be working with some of the UKs finest and industry recognised Consultants. With our advice and our network of world-leading technology partners you can confidently take advantage of technology that will truly understands your customer.
Contact us for an appointment with an expert who will work with you to create a custom and tailored natural language adoption strategy.