With a clear and easily implemented Contact, Collaboration and Digital strategy you’ll increase customer satisfaction, reduce costs, increase brand loyalty and create a business that’s ready for an agile technology landscape. Have a look below to see how we can help.

HOW DO YOU SURVIVE IN A CONSTANTLY CHANGING CONTACT AND COLLABORATION TECHNOLOGY LANDSCAPE?

Moving your services from a traditional licensed on-premise model to a consumption model can realise massive financial benefits, it can decrease project time, increase margin and increase reliability and it’s scalable with demand. We’ve hand-picked experts in all of the majority of traditional Contact Centre technology and will help you make a smooth and risk-free move to a CaaS system. It’s our experience that nine out of ten digital transformation programmes fail because of out-dated and over-bearing processes.  Get rid of red tape without exposing your business to risk. You can’t afford to wait for things to settle, the rapid pace of change of technology means that things will never settle.  Companies in the Late Majority will join the Laggards as a footnote in your industries history. New businesses are popping up all over the world with technology that has the potential to change the way we talk to each other and the way we talk to machines. Get used to dealing with start-ups and technology businesses ran from the back of a garage.  You are no longer in a world controlled and dominated by large institutions with shareholders, this is the digital age, yes these are the people with the technology we need and yes it is cheap, isn’t it? You need to be in touch with your customers’ needs constantly, have teams of people working around the clock trying to work out what they might need in the future.  If they don’t get it from you, they will go elsewhere.  In a digital world that’s so much easier for them to do. Together we’ll map your course and help you become a business that knows how to maintain focus on technology, adapt to trends without impacting existing business processes and how to adopt new ways of working without impacting customers or your people.

Customer Experience

WE’RE EXPERTS IN HELPING BUSINESSES UNDERSTAND THE NEEDS OF THE CUSTOMER, WE USE OUR TRIED AND TESTED BUSINESS MAPPING TECHNIQUES AND OUR VAST NETWORK OF TECHNOLOGY PARTNERS TO CREATE A TRULY UNIFIED CONTACT AND  COLLABORATION STRATEGY.

Contact us for a no-obligation appointment with a respected CX expert and if you choose to engage our services and you don’t see a marked improvement, we’ll give you the time for free.

Speech Recognition

SPEECH IS ONE OF THE BUILDING BLOCKS OF HUMAN INTERACTION AND THE KEY TO A SUCCESSFUL DIALOGUE WITH YOUR CUSTOMER.  TRADITIONAL SPEECH RECOGNITION SYSTEMS FULFILLED THE NEED TO SIMULATE THESE CONVERSATIONS TO A REASONABLE LEVEL OF SUCCESS BUT THE EMERGENCE OF COGNITIVE TECHNOLOGY FOR NATURAL LANGUAGE HAS CHANGED THE WORLD FOREVER.

Our Engineering Consultants have been designing and building speech recognition applications since the mid 90s.  With 25 years experience you can be sure that you’ll be working with some of the UKs finest and industry recognised Consultants.  With our advice and our network of world-leading technology partners you can confidently take advantage of technology that truly understands your customer.

Artificial Intelligence

IT’S HARD WORK RUNNING A CONTACT CENTRE AND IT TAKES A LOT OF EFFORT TO MAINTAIN A SERVICE THAT’S ACCEPTABLE TO YOUR FINANCIAL PRESSURE AND YOUR ASPIRATION TOA PROVIDE A GOOD AND PROFESSIONAL SERVICE TO YOUR CUSTOMERS.  WHAT YOU WANT ARE EMPLOYEES WHO WILL.

There are hundreds of thousands of applications of truly artificially intelligent machines in our world and the science of contextual and semantic reasoning is moving forward at an extraordinary pace.  In the Contact and Collaboration world it’s quite simple, we just need to recreate the perfect customer service agent. The AI industry is a huge and complicated landscape.  We have respected and experienced Consultants here to help you understand what it all means and how to take the first steps towards an AI enabled Contact and Collaboration strategy.

CONTACT US FOR AN APPOINTMENT WITH AN EXPERT WHO WILL WORK WITH YOU TO CREATE A CUSTOM AND TAILORED ROADMAP FOR THE
ADOPTION OF AI TECHNOLOGY.