Ask yourself some questions
Do you know the business benefits of an AI enabled Contact strategy? Are you ready to take the first steps & don’t know where to start?
Do you make it easy enough for customers to contact you? What do your customers say about you online and what are you doing about it?
Are you still using touchtone IVR menus? Are you ready to invest in a natural language system but don’t know enough to make it successful?
Have you prepared your business for a constantly changing technology & digital landscape? Do you understand the need to change?